Collaborative Communications: Getting the Generations to Work Together
In the year 2020, for the first time in history, five generations of workers will make up the workforce. These generations think differently, vote differently, and buy differently. This innovative course shows how work ethics, respect, turnover, dress code, communication tools, and fun at work can create real problems for managers and organizations, or they can provide opportunities to bring the generations together.
Participants will learn how to:
• Provide a definition and identify characteristics of the five generations
• Decipher the most important stereotypes that explain why each generation thinks the way they do
• Spot the 12 most frequent generational tensions and what organizations are doing about them
• Use a 5-step process that gets the generations figuring out for themselves how to work through problems and get more done together
Resolve intergenerational conflicts