The Value of You

This course is designed to enhance the performance and reduce the stress levels of seasoned customer service professionals. The goals of this course are three-fold: to improve job performance behaviors and conformance in a positive, supportive learning environment; to revitalize, inspire, and re-energize participants by reinforcing their value to the company; and to provide tools and techniques that assist associates in managing stress and heavy workloads.
8 Hours

Participants will learn how to:
• Utilize new techniques and garner new energy to handle their daily work
• Analyze their own areas of weak performance which hinder delivery of exceptional customer service
• Enhance their performance and decrease feelings of burnout
• Use coping mechanisms to manage the stress of their jobs
• Develop a true sense of pride in their work and in the company
• Defuse anger and calm customers in a manner that automatically starts the call right