Relieving Call Center Burnout

Relieving Call Center Burnout

Call center agent attrition in the United States hovers around 30–50 percent; and burnout is a pervasive contributor to this rate. Having the tools to reduce or even eliminate call center burnout is essential. This stress-reducing, hands-on course is designed to enhance the agent’s ability to cope with the challenging calls received in a typical work week, as well as enhance performance and improve morale. Customer service professionals will learn proactive strategies to neutralize common stressful situations and create a positive work environment that will revitalize and inspire them.
8 Hours

Participants will learn:
• The rewards and challenges of providing an exceptional level of customer service
• The influences values have on their decisions and behaviors
• Proactive strategies to neutralize common stressful situations
• Techniques that produce highly successful teams
• Time management strategies to create a more productive work environment
• Skills to foster a work environment that will revitalize and inspire