Mediating and Defusing Conflict
The basics of conflict resolution will be presented so that instead of allowing it to escalate, participants can resolve it by bringing the disputing parties together identifying the source of the conflict, allowing each person to present his/her point of view, identifying needs, seeking areas of consensus, finding areas of compromise, arriving at a collaborative approach, providing a written contract if necessary, and reviewing the status at a future time.
Participants will learn:
• The human and financial costs of unresolved conflict in the workplace
• The ways in which their personal attitudes and behaviors give rise to conflict
• Ways to observe conflict that is evolving so that it can be addressed in early stages before extensive damage is done to interpersonal relationships and the team
• Proven strategies for addressing conflicts, from minor ones to the most serious