Working Effectively with Others Using Emotional Intelligence

Working Effectively with Others Using Emotional Intelligence

Emotional Intelligence (EI) is the ability to identify, assess, and control the emotions of one’s self, of others, and of groups. Researchers and business experts agree that people with high emotional intelligence are consistently the top performers in their organizations. They are more resilient and flexible when the work environment becomes challenging, and are held in the highest regard by their bosses, peers, coworkers, and customers. The skills acquired in this course will enable participants to respond more effectively to the world around them, and to eliminate the stress and frustration that often comes from working with others.
8 Hours

Participants will learn:
• Four dominant communication styles and how to use them
• The connection between mind, body, and emotions
• Strategies to tap into emotions at work
• Strategies to manage emotional responses to events
• Empathy skills
• Techniques to build consensus and reduce conflict using EI